New Patients

We recommend you prepare for your first visit to West Tennessee Vein Center by reading through our New Patients page. You'll find all the practical information you need directions to our office, hours of operation, payment policies and more. You can also save some time by printing out and completing the patient forms in advance of your appointment.

Mission Statement

Our practice iwork to realize a shared vision of uncompromising excellence in vein care.

To fulfill this mission, we are committed to:

  • Providing the most advanced vein care procedures.
  • Listening to those we are privileged to serve.
  • Earning the trust and respect of patients, profession and community.
  • Exceeding your expectations.
  • Ensuring a creative, challenging and compassionate professional environment.
  • Striving for continuous improvement at all levels.

Patient Forms

In order for us to provide the best care for you, it is very important that you bring the following items to your visit:
 
  • Photo ID
  • Bring all of the medications you are taking, the actual bottles and pills
  • Insurance information and Card
  • Information about  treatments and medications that have been tried in the past
  • Medical records from prior visits that you think may be helpful
  • New Patients: Please download a patient registration below
 

In order to view or print these forms you will need Adobe Acrobat Reader installed. Click here to download it.

Billing & Insurance

We participate with most national insurance plans. However, it is your responsibility to understand whether your insurance has limits on the doctors you can see, or the services you can receive. 
 
If you provide complete and accurate information about your insurance, we will submit claims to your insurance carrier and receive payments for services. Depending on your coverage, you may be responsible for co-payments, co-insurance, or other deductible amounts. 
 
We accept the following insurance plans: (PLEASE CALL IF YOU DO NOT FIND YOUR INSURANCE PLAN ON THE LIST)
  • AARP
  • Aetna
  • Cigna
  • Health Partners--all plans
  • TennCare-Blue Care and Americhoice
  • Secure Horizons Medicare Advantage
  • Windsor Medicare Advantage
  • Blue Cross Blue Shield--all plans
  • Cigna
  • Coventry
  • Great West
  • Health Choice
  • Humana
  • Medicare
  • Medicare Advantage
  • Tricare
  • Unison
  • Beech Street
  • United Healthcare
  • Many more....
 

Also, take some time to review our staff page and familiarize yourself with the doctors. We look forward to your first visit.

Click Here to Make an Appointment Online

 

The best way to request an appointment is online via our patient portal.

The patient portal gives you secure online access to our practice. You can now handle routine tasks 24 hours a day / 7 days a week without ever picking up the phone!

Click Here to Make an Appointment Online

Using your secure login, you can:

  •     Request an appointment
  •     Renew prescriptions
  •     Send billing questions
  •     Send non-urgent medical questions

First time using our patient portal?

The first step is to Create Your Free Account.

...Or request an appointment by phone

Appointments can be made Monday through Friday from 8 am to 5 pm by calling (731) 256-1819.

When scheduling an appointment, the receptionist will gather information to ensure enough time is allocated for your visit. We have the utmost respect for everyone's time, and we do our best to maximize it.

Please be prepared with the following information:

  •     Your name
  •     Your date of birth
  •     Reason for appointment
  •     Address
  •     Home and alternate (work/cell) phone numbers
  •     Your primary physician or health care provider
  •     Your insurance or HMO information

Once your appointment is scheduled

Please arrive for your scheduled appointment on time. Patients who arrive more than 15 minutes after their scheduled time will be worked into the schedule and seen as soon as possible; but there may be a lengthy wait. If you are unable to keep an appointment, please call us at least 24 hours in advance so we may schedule appointments for other patients.

We look forward to seeing you!

IN CASE OF EMERGENCY: WE ADVISE ALL PATIENTS/FAMILY MEMBERS TO CALL 911 IMMEDIATELY FOR CHEST PAIN, LOSS OF CONSCIOUSNESS,POSSIBLE CARDIAC ARREST OR SEVERE SHORTNESS OF BREATH.The phones are active either by the office or the answering service. If there is an emergency, call (731) 256-1819 and the doctor who is on call will be notified. He/she will either return your call or you will be instructed to go to the emergency room at the hospital  for further evaluation.

Renew a Prescription


The best way to request a prescription refill is online via our patient portal.

The patient portal gives you secure online access to our practice. You can now handle routine tasks 24 hours a day / 7 days a week without ever picking up the phone!


Click Here to Renew a Prescription

Using your secure login, you can:

  •     Request an appointment
  •     Renew prescriptions
  •     Send billing questions
  •     Send non-urgent medical questions

First time using our patient portal?

The first step is to Create Your Free Account.

To renew by phone

Please call your pharmacy, and have them call us at (731) 256-1819.

Helpful information for all renewals

Prescription renewals are handled Monday through Friday from 8am to 5pm. Please allow at least 24-48 hours to accommodate your request the availability of our physicias varies.

If your prescription is running low, please do not wait until the weekend or until your medication has completely run out. If you are planning to travel out of town, please make sure you have enough medication to take on your trip.

When requesting a prescription renewal, please be prepared with the following information:

  •     Name of medication
  •     How it is taken
  •     Type of refill (30- or 90-day)
  •     Phone number for your pharmacy

I'm Having Symptoms

If you think your symptoms may be a sign of a medical emergency, call 911  Do not attempt drive yourself to the emergency room.

If you are experiencing any of the following symptoms, please make an appointment. In the meantime, you can learn more about your symptoms by visiting our patient library.

  •     Chest pain
  •     Shortness of breath
  •     Dizziness
  •     Swelling of extremities
  •     Chest or arm pain
  •     Abnormal weight gain
  •     High blood pressure

If you are experiencing pain or discomfort in a procedural wound site, learn more about post-procedure protocols, and call us right away.

I've Been Referred

We are honored to be entrusted with your care, and we look forward to getting to know you! We will work closely with your referring doctor to provide a seamless and convenient experience.

I've been referred for consultation only.

If you have been referred for a consultation only, please make an appointment. You will also need to be sure that your referring physician faxes any relevant documentation to the office before your appointment.

I've been referred for diagnostic testing.

If you have been referred for a test, your referring physician will need to send us the order for your test before we can make your appointment. Please call to make sure the order has been received, and we can make an appointment for you during the same call.

Scheduled For Diagnostic

One or more of the following tests may be ordered so that we can learn more about your condition

  •     Angiogram
  •     Echocardiography
  •     Nuclear Cardiology [PDF]
  •     Holter and Event Monitoring (EKG/ECG)
  •     Carotid Ultrasound
  •     Exercise Stress Testing
  •     Cardiac Computer Tomography (CT) [PDF]
  •     Peripheral Arterial and Venous Ultrasound and Mapping
  •     Pacemaker and device checks
  •     Lab blood work

Be Prepared

Choose one of the links above to learn more about the test you are scheduled for. If you have any questions about your test, do not hesitate to contact us.

If you need to cancel

Please call us 24-hours in advance to cancel a diagnostic test. Failure to cancel in advance will result in a fee charged for any supplies that have been prepared for your exam.

Scheduled For Procedure

Preparing for your procedure is critically important. Please read over the following information, and do not hesitate to call us with any questions.

Prepare by selecting the procedure for which you're scheduled:

  •     Heart catheterization and angioplasty
  •     Pacemaker or device implantation
  •     EP ablation
  •     Peripheral vascular intervention

Managing My Condition

If you are having any difficulty in your recovery, please call us right away. For basic instructions regarding recovery or wound care, please review the post-procedure protocol by selecting the procedure below:

  •     Heart catheterization and angioplasty
  •     Pacemaker or device implantation
  •     EP ablation
  •     Peripheral vascular intervention

REQUEST LAB RESULTS

  • Please note: not all test results are available immediately. Some reports are not available for a week or more.
  • If your tests results are abnormal, your provider will call you to discuss the results.
  • If your tests results are normal, your provider will either call you or send a letter with test results.
  • If you have not heard anything within a week, please call us at (731) 256-1819 to retrieve your test results.
  • To have your test results sent to another provider, please call (731) 256-1819 and ask for the Medical Records department.
     

OUR FINANCIAL POLICY

Insurance

Patients with insurance, please note that you are financially obligated to pay for all services that are not covered by your insurance.Learn more about our accepted insurances and related policies.

Cash pay

Cash patients will receive a 50% discount if services are paid at the time of the visit.

Payment options

Payments can be made at the time of service, via phone or mail by debit or credit card. You may also pay your bill online. We accept VISA, MasterCard, American Express and Discover.


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